Yes, even if the shipment is made to a packing station or delivery address, the registered residential address must always be provided.

No, only one person is allowed to be registered.

Please check your order and if it has not been shipped yet, please write to us immediately to change your address. If the order has already been shipped, we cannot change the address.

Email: support@sohimi.de

In the order confirmation and invoice you received by email. Please also check your spam folder.

No! You can complete any of our orders without registering.

To do this, simply select the “No registration required” option when paying and follow the next steps until you have completed your purchase.

In general, there are two reasons why you cannot order a product.

Firstly, your payment method is not supported by us and secondly, Sohimi cannot ship to your region or country.

After you purchase our products, you can track the logistics by clicking " Track your order " on our website.

If you cannot use the vibrator due to dryness in your body, you can use a water-based lubricant, but avoid silicone-based lubricants as they can damage the vibrator. We recommend that you use condoms when using lubricant to prevent the lubricant from getting inside the device. Do not use this toy on diseased or irritated skin. People with sensitive or allergic skin should only use toys with a condom for their own protection.

Please use the products in strict accordance with the instructions, especially if they have a remote control function.

Our sex toys are regularly tested by internationally recognized testing laboratories. In addition, a careful selection of materials, strict incoming goods inspection and a complete quality management system ensure product safety.

The so-called plasticizers are mainly needed for PVC articles. Sohimi does not use phthalates, which are harmful to health, but rather substitute plasticizers, such as DINCH.

This is because the products we sell are designed by us and come directly from our factory. The process from production to delivery is relatively short compared to third-party sales, so it is normal that the smell of the materials themselves has not had time to completely dissipate, please do not worry about it. In general, we recommend washing the product with warm water and soap, then the smell usually disappears. Please make sure that no water gets inside the electrical device during the cleaning process. If the product still smells, please leave it in an airy place for a few days. For sensitive customers, we recommend items made of silicone or the silicone-like materials TPR & TPE.

(1). Use clean water, preferably soapy water, to clean your toy.

(2). Dry it with a clean cloth or paper towel, making sure that no lint or other small debris remains on it.

(3). Then place the toy in a clean box in an easily accessible place so that you can enjoy it at any time. Please store toys made of different materials separately.

Note: Please keep it out of reach of children!

Sohimi understands that you want to be alone and have fun, that's why our products aren't that loud. If you want to spend some time alone while the kids watch TV in another room, you don't have to worry about waking up the whole house.

Some of the toys are flexible and adjustable, so you can bend the toys into as many angles as you need to get maximum enjoyment from sex.

Sohimi has designed the toys to be as seamless as possible, but friction and vibration generate a little heat. Therefore, the toy may get a little warm with prolonged use. So don't worry, enjoy every moment of pleasure with Sohimi!

We understand your fears - but please don't worry.

It is not possible to return used products. And to ensure that our customers only receive new products that are hygienically perfect, we will also disinfect and check our products during packaging. Our disinfection and control measures have been tightened in the wake of the coronavirus.

If you have any further questions, please do not hesitate to contact our customer service.
For further questions, please do not hesitate to contact our customer service.

Before being included in our range, all Sohimi items are extensively checked against a special catalogue of requirements that was developed specifically for erotic toys in accordance with the EU Toy Directive. Our suppliers are regularly informed about the upcoming EU directives and their compliance is monitored. Careful checking of all incoming goods, regular spot checks of inventory and quality checks on outgoing shipments guarantee maximum safety.

Processing time: 1-2 days

Shipping time: 3 to 30 days (depending on product and delivery location)

To avoid unnecessary embarrassment, Sohimi packages the goods confidentially, without any suspicious labels or writing.

If the total amount of your order exceeds 99 euros, you do not need to pay shipping costs, otherwise you will have to pay up to 7 euros shipping costs, but unfortunately this rule only applies within Germany. Shipping costs to other countries or regions are calculated depending on the distance.

We deliver your package easily and reliably to any address in our delivery area. Shipping is mainly carried out by DHL. In some cases it is sent to you by DPD, UPS or a freight company.

For six months after you receive the product, we will solve any quality problems with the product for you free of charge, as long as these problems are not caused by humans.

If the products do not work properly or have other problems with the quality of the products, you can always contact us by email with pictures and videos and we will take care of it immediately.

To ensure a quick and smooth shipping process, every order is immediately forwarded to shipping preparation and, in the next step, is packaged ready for shipping. Once you have received your order confirmation, cancellation is unfortunately no longer possible.

A special exception are orders with the payment method "prepayment" if you have not yet made a transfer. In this case, the order will not be processed further if the payment has not been received.

If you receive the product and find that there is a quality problem or the product does not work properly, please contact us immediately and send us the relevant pictures or videos and we will send you a new product immediately.

We accept returns of products. Customers have the right to request a return within 30 days of delivery of the goods.

The condition for a return is that the item is unused and in the same condition as the packaging you received it in and that the product is in its original packaging. For returns we require a receipt or proof of purchase. Please contact our customer service to ensure that your package is sent to the correct address.

You will receive your refund within 30 days and the money will be transferred back to your payment account in the same way.

For any other questions regarding returns, please visit our “ Right of Return ” page.

If you would like to try some toys for free, please click on the " Try for Free " page in our menu bar and follow the instructions above, or contact us via our contact page! Sohimi will be happy to help you.

If you can test toys for free, this will help more people to know about our products and Sohimi. Please do not worry, the process is completely voluntary and does not violate any of your personal data.